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Privacy Notice

This privacy policy will explain how MM-ICT Limited uses the personal data we collect from you when you use our ICT support services.

Topics:

  • What data do we collect?

  • How do we collect your data?

  • How will we use your data?

  • How do we store your data?

  • What are your data protection rights?

  • Changes to our privacy policy

  • How to contact us

  • How to contact the appropriate authorities

What data do we collect?

MM-ICT Limited collects the following data:

  • Personal identification information (Name, email address)

  • School information (School name, location)

How do we collect your data?

You directly provide MM-ICT Limited with some of the data we collect. We collect data and process data when you:

  • Register online on our helpdesk.

  • Contact us for ICT support.

  • Place an order for any of our services.

MM-ICT Limited may also receive your data indirectly from the following sources:

  • London Grid for Learning (LGfL)

How will we use your data?

MM-ICT Limited collects your data so that we can:

  • Process your support requests.

  • Manage user logins to your school network

How do we store your data?

MM-ICT Limited securely stores any support request-related data at Amazon Web Services via our helpdesk host; MHelpDesk. Any school-related data is stored on Microsoft Office 365 data center servers located within the United Kingdom.

MM-ICT Limited will keep your data for the duration of the contract with the school. In the event of a contract termination the information will be returned to the school and removed from MM-ICT Limited systems within 90 days.

What are your data protection rights?

MM-ICT would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request Our Company for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete the information you believe is incomplete.

The right to erasure – You have the right to request that Our Company erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that Our Company restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to Our Company’s processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that Our Company transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please

 

contact us at our email: privacy@mm-ict.com

Call us at: 0203 196 1980

Or write to us: MM-ICT Limited
                       3 Wrayfield Road
                       Sutton
                       Surrey
                       SM3 9TJ

Changes to our privacy policy

MM-ICT Limited keeps its privacy policy under regular review. This privacy policy was last updated on 25th February 2020.

How to contact us

If you have any questions about MM-ICT Limited’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

 

Email us at: privacy@mm-ict.com

Call us: 0203 196 1980

Or write to us at: MM-ICT Limited
                           3 Wrayfield Road
                           Sutton
                           Surrey
                           SM3 9TJ

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that MM-ICT Limited has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.

Tel: 0303 123 1113

Address: Information Commissioner’s Office
              Wycliffe House
              Water Lane
              Wilmslow
              Cheshire
              SK9 5AF

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